Vail Resorts Race Services Team Lead - Afton Alps - Hastings, MN - Full Time - Winter Seasonal in Afton Alps, Minnesota

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Share your passion! The Competition Services Team is looking for a leader who will share a contagious enthusiasm for the sport and be able to ignite that passion in both guests and employees. The Race Services Team Lead is responsible for overseeing the daily operations of racing which includes safety setup, managing practices, and competition events at the resort, while leading, supervising and developing a crew with a strong dedication to guest service. Build your team. Build your venue. Build your career.

AS A COMPETITION SERVICES TEAM LEAD YOU WILL:

  • Work closely and effectively communicate with the Ski and Snowboard School Manager, Resorts Operations Manager, and Mountain Operations Manager, to manage race venues to the end of season

  • Supervise, train, coach and assist Leads and Entry-Level Race Services staff in the performance of all duties for day and night operations

  • Responsible for hiring, training, developing, scheduling, reviewing, and disciplinary action/termination for all Race Services team members

  • Responsible for the execution of all Competition events.

  • Participate in Vail Resorts Competition Best Practice groups, Manager meetings, and resort/company special events

  • Manage operational budgets, payroll, and employee schedules

  • Responsible for knowledge of OSHA regulations and training those expectations to the team

  • Execute the Midwest Race League and all operations that belong to this program.

JOB RESPONSIBILITIES:

  • Enhance the guest experience through the responsibility of producing a high-quality race experience

  • Execute daily operations by opening and/or closing all race venues, including filling front-line employee positions as necessary, especially during non-peak periods

  • Manage a race training/competition schedule with all users

  • Provide superior service to our customers (internal and external) at all times. Interact with the guests and respond to all guests in a courteous, efficient manner

  • Provide a safe, clean and professional quality race experience to guests, staff, and purveyors of all ages and skiing/riding abilities

  • Responsible for maintenance and safety of all race related materials. Identify and take action to resolve any hazards, obstacles for guest and employee safety.

  • Assist Ski Patrol with injuries and ensure compliance with all risk management, health and safety protocols

  • Maintain & repair related equipment for the job

  • Other duties as assigned

JOB QUALIFICATIONS:

  • 5 – 7 years previous ski race experience – Required

  • 3 – 5 years previous experience managing staff at a supervisory level – Required

  • Must either snowboard or ski with advanced ability as determined by management.

  • Must be willing to work evenings, holidays and weekends – Required

  • Current, valid Driver’s License – Required

  • Must be at least 18 years of age – Required

  • Ability to manage time, deliver expectations and to thrive in a high-stress, rapid-changing environment

  • Strong organization, interpersonal skills, and proficient Microsoft Office skills

  • Professionalism and strong guest service skills, attention to detail and timeliness

  • Ability to work well with others while maintaining a positive attitude

  • Ability to communicate effectively in oral and written form (in English) including communicating on the mountain radio

  • High School graduation or equivalent – Preferred

PHYSICAL REQUIREMENTS:

  • Ability to be outside in potentially inclement weather for up to 8 hrs

  • Ability to shovel, rake, drill snow surfaces

  • Weight Lifted: 26-50lbs

  • Lifting, Standing, Walking, Climbing/Balance Frequency: 2/3 of the time

  • Sitting, Reaching, Stooping, Kneeling, Crouching, Crawling Frequency: 1/3

Create incredible experiences for guests at the Midwest’s premier winter destination. In the scenic St. Croix River Valley, this big-time resort with a small town feel has converted thousands of first-timers into lifelong skiers and riders. This truly is where Epic begins for skiers of all levels and can be where your epic career begins, too. Become part of the Afton Alps family. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

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