Vail Resorts Ski School Location Supervisor - Winter Seasonal - Full Time - Afton Alps - Hastings, MN in Afton Alps, Minnesota
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.
This individual is responsible for the overall quality of the guest and employee experience for their assigned base location. Location Supervisors manage the day-to-day operations of their assigned location. This includes being responsible for ensuring instructors are providing a safe and exciting experience for guests enrolled in programming. This is achieved through the focus on problem solving, quality control, guest relations, product sales, staff performance development, communication, teamwork, administrative duties and self-development.
This individual is responsible for managing program issues relating to instructor and lesson scheduling, guest issues, and system efficiency. He or she will oversee daily instructor lineup and communicate safety procedures. This position works with the Ski and Snowboard School Manager, the Ski and Snowboard School Coordinators, other Supervisors, and administrative personnel to ensure all aspects of their location are managed efficiently.
Responsibilities include but not limited to:
Execute daily operations in assigned location, including filling front-line employee positions as necessary, especially during non-peak periods.
Lead and manage guest service coordinators, instructors and support staff at assigned location.
Responsible for scheduling, reviewing and disciplinary action for ski and snowboard school employees at assigned location.
Respond and engage with customer suggestions, complaints and recognition
Work with the Ski and Snowboard School Manager and the Ski and Snowboard School Coordinators to support and achieve goals.
Implements and holds staff accountable to Ski and Snowboard School policies and procedures.
Implements and holds staff accountable to Vail and Afton Alps policies and procedures.
Work effectively with other Supervisors to ensure effective use of shared guest service and instructor resources.
Ensure guest service staff is effectively controlling instructor and support staff in order to ensure the highest quality of guest service is provided and ultimate goals are being achieved.
Resolves and documents Guest complaints. Accommodates special requests, when appropriate.
Ensure instructors are knowledgeable about our product lines; company policies and procedures; and work schedules.
Communicate with other cross-functional teams to create an environment of support and trust that will benefit staff and guests.
Responsible for overseeing and coordinating the maintenance of ski and snowboard school supplies and program tools for inside and outside set up.
Adhere to and model Vail Resorts’ mission, vision and values.
Demonstrate the ability to communicate professionally to staff and guests. Respond and engage with customer suggestions, complaints and recognition.
Create and maintain a productive, safe work environment.
Other duties as assigned.
A passion for snow sports
1-2 years supervisory experience
3-5 years of experience in a guest service function
Microsoft Office proficiency
Must be able to work in inclement weather in a winter environment
Must be able to work in fast-paced and sometimes stressful environment
Must be 18 years of age
Must have excellent guest service and communication skills
Must work well in a team
Able to communicate effectively (verbal and written) in English
Must be willing to work a flexible schedule including a variety of evenings, holidays and weekends
Experience as an Ski & Snowboard School Instructor
Experienced and/or conversational in another language
- Serve Others: Own It. Personalize It. Elevate It.
Identifies and take ownership of opportunities to assist the customer; listens and responds to customer needs to personalize the experience; is committed to elevating the customer experience; communicates clearly and effectively; is flexible to adjust plans to meet customers’ changing needs; collaborates with team members and peers; exhibits a service attitude that is engaging with customers.
- Do Right: Act with Integrity – always do the right thing, knowing it leads to the right outcome.
Follows through on commitments; is honest and trustworthy; understands and complies with company policies and procedures; considers stakeholder interests in decision making; takes ownership of actions and decisions; receptive and responsive to others’ feedback; identifies and communicates ethical concerns.
- Drive Value: Grow profit through smart and innovative business practices.
Is a positive advocate for the company; is aware of the impact of decisions and actions on company profitability; works efficiently; completes tasks accurately and manages time well; strives for continual improvement and growth; is open to and suggests new ideas; uses company resources appropriately; demonstrates financial discipline.
- Do Good: Preserve our natural environment and contribute to the success of our local communities.
Has an awareness of the company’s Epic Promise program; considers the environmental and community impact of decisions and actions; takes actions in support of the company’s environmental initiatives; understands the company’s connection with our local communities.
- Be Safe: Be committed to the safety and wellness of our employees and Guests.
Promotes a culture of health and safety; takes personal accountability for the safety of self and others; understands and communicates safety procedures and expectations; utilizes all relevant safety resources; identifies and appropriately reports risk.
- Have Fun: Fun is our product – create fun, enjoy your work and share the contagious spirit.
Shares enthusiasm for our products and services; is able to overcome challenges while maintaining a positive attitude; inspires others and integrates fun into the work environment; is approachable and welcoming to customers; promotes an engaging, inclusive atmosphere.
Create incredible experiences for guests at the Midwest’s premier winter destination. In the scenic St. Croix River Valley, this big-time resort with a small town feel has converted thousands of first-timers into lifelong skiers and riders. This truly is where Epic begins for skiers of all levels and can be where your epic career begins, too. Become part of the Afton Alps family. www.vailresortscareers.com
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
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