Vail Resorts Assistant Store Manager - Aspen Sports St. Regis - Full Time Year Round - Aspen, CO in Aspen, Colorado

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

To manage the day-to-day retail/rental store operations by establishing and maintaining a high level of customer service and operational excellence. To provide managerial support for the Store Manager in staff management, budget development / maintenance and policy enforcement.

Job Responsibilities (but not limited to):

  • Direct the daily work within the store when manager on-duty – determining sales techniques, dividing work, scheduling, monitoring and implementing compliance measures and loss prevention techniques, maintaining merchandising and cleanliness standards

  • Meet operational expectations by administering company policies and implementing and maintaining high retail standards as set forth by the Store and Regional Manager

  • Participate in hiring and on boarding of new employees– interviewing, selecting, training, setting rates of pay

  • Engage in performance management of store personnel – handling employee complaints, disciplining employees, appraising employee productivity, monitoring employee sales performance

  • Engage in performance management of store personnel – evaluating employee performance, delivering timely feedback and administering performance evaluations

  • Provide training resources for employees in POS, product knowledge, guest service, and sales

  • Ensure the store associates follow company sales and selling standards and provide good customer service

  • Enforce company cash handling and other Loss Prevention policies and procedures

  • Contribute to the planning and control activities for the store’s annual operating budget

  • Monitor daily payroll budgets

  • Manage inventory control and meet or exceed inventory goals

  • Create, manage and monitor store work schedules

  • Generate sales, demonstrate and maintain a professional standard of guest service

  • Provide guidance and assist with customer inquiries and complaints

  • Remain current on new industry products and trends; demonstrate knowledge of products

  • Maintain all company paperwork according to policies and standards


  • HS Diploma or GED Equivalent Work Experience

  • ·2 years of retail experience required, snow sports retail and rental preferred required

  • 1 year of supervisory experience required

  • Comfortable with Microsoft Office products; Word, Excel, Outlook, and PowerPoint

  • English fluency

  • Excellent communications skills both written and verbal

  • Self-motivated with the ability to multi-task

  • Ability to organize and prioritize multiple tasks in a fast-paced sales environment

  • Knowledgeable of customer service and sales techniques

  • Organization and planning skills

  • Strong operational skills in a customer-service environment

  • Team-building skills

  • Ability to handle confidential and sensitive information

  • Excellent communications skills both written and verbal

  • Self-motivated with the ability to multi-task

  • Familiarity with rental and retail POS systems preferred

  • Progressive supervisory experience with the company preferred

Benefits include:

  • Season pass to Aspen/Snowmass Ski Resorts and Free EPIC Pass

  • Employee discounts at our retail stores

  • Employee Assistance Program (EAP)

  • Excellent training and professional development

  • 401k Saving Plan

  • Health Benefits

  • Auto, Home, Pet Insurance

  • Subsidized bus pass

Operating a ski shop in Aspen is . . . well . . . kind of a big deal. The world’s biggest outdoor hobbyist and the most discriminating travelers make their way to this high alpine location every winter. And as high as our elevation are the expectations of our guests. We take our job—outfitting locals and visitors alike for the ultimate winter experiences—very seriously. Our staff takes pride in outfitting every customer with exactly what they need, sharing their outdoor expertise in the process. Our employees at Aspen Sports love the outdoors and love working with the top of the line gear the store offers. Join our team of adventure enthusiasts and see where your passion can take you .

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

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