Vail Resorts Store Supervisor - Colorado Ski and Golf - Full Time Year Round - Aurora, CO in Aurora, Colorado

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Advanced Supervisor is responsible for directing the day-to-day routine work of a larger group of associates and is a key holder. Responsible for maintaining business standards and has increased decision making authority, acts as manager-on-duty in absence of other management presence. Also fulfills day-to-day work responsibilities for the organization as needed.

Job Responsibilities (but not limited to):

  • Fulfill manager-on-duty responsibilities when scheduled

  • Assist in maintaining and administering operational expectations by following company policies and guidelines

  • Responsible for receiving, tracking, transporting, and storing guest personal and rental equipment

  • Act as mountain-side concierge

  • Maintain and model high retail, merchandising and cleanliness standards as set forth by the Store and Regional Manager

  • Assist Store Manager to ensure sales are generated while demonstrating and maintaining an enthusiastic and professional standard of guest service

  • Maintain all company paperwork according to policies and standards

  • Assist in on boarding and training of new employees in POS, product knowledge, guest service, and sales

  • Assist Store Manager in communicating company values and goals to the employees

  • Manage inventory control and meet or exceed inventory goals

  • Enforce company cash handling and other Loss Prevention policies and procedures

  • Remain current on new industry products and trends; demonstrate knowledge of products

  • Communicate ideas or issues with the store manager

  • Drive sales through direct communication with store employees to ensure customers are provided with the highest level of customer service, emphasizing courteous and knowledgeable assistance

  • Model customer service for employees and promote sales whenever interacting with guests

  • Walk the floor regularly to manage the floor for daily MOD responsibilities

  • Motivate employees to increase sales, units per transaction, and transaction size in day to day sales

  • Communicate with Store Manager to ensure smooth business operations

  • Ensure that all safety standards are being observed at all times

  • Demonstrate and enforce company values and ethics

Qualifications:

  • Supervisory experience in the retail industry

  • Maintain a working knowledge of products and trends within the industry

  • Previous snow sport industry experience - preferred

  • Ability to communicate fluently with co-workers and guests in accurate spoken and written English required

  • Commitment to exceptional customer service

  • Basic computer skills

  • Multi-task, with a strong attention to detail

  • Ability to work a flexible schedule; including nights, holidays and weekends required

Benefits include:

  • Free Season Pass to our world-class resorts

  • Employee discounts at our retail stores

  • Employee Assistance Program (EAP)

  • Excellent training and professional development

At Colorado Ski and Golf and Colorado Ski and Sport, “guarantees through expertise” is our motto. We are the premier ski and golf shop in the Denver Metro Area. We specialize in outfitting our guests in the best, highest rated and most specialized items to fit their needs. We stand behind our guarantee because we know our associates are passionate about what they do – providing excellent customer service. You can also take advantage of being part of the Vail Resorts family with employee perks, such as a free ski pass to our world-class resorts, discounted lodging, and more. We sell the top brands, carry the most gear and have the most fun. Come join our team and become an expert in the outdoor retail industry. Learn more here. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

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