Vail Resorts Front Desk Agent - St. James Place - Beaver Creek, CO in Beaver Creek, Colorado

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

The St. James Place at Beaver Creek Resort in Avon, CO is now hiring Front Desk agents to join our team for the Winter Season.

Front Desk Agent responsibilities include but are not limited to:

  • Register guests collecting appropriate information from the guest and make necessary notations in the reservation system, issue room keys, provide information on hotel services and room location, process payment for stay and close out guest accounts at time of check out

  • Receive and process payments, explain guest charges accurately and professionally and respond to disputes of guest charges

  • Make room reservations, log guest requests and accurately maintain the status of each reservation

  • Manage incoming telephone and email correspondence in a prompt and courteous manner

  • Perform weekly pre-arrival and post-arrival inspections of high end hotels, condos and homes

  • Maintain front desk cash drawer within the regulations of the Vail Resorts cash handling procedures

  • Accept and log all incoming packages, ship and log all outgoing packages, accept and schedule the delivery of guest amenities and ensure guests receive all mail, luggage and packages in a timely manner

  • May perform tasks related to and assist other staff with bellmen, housekeeping and maintenance

  • Responsible for cleanliness of Guest reception and surrounding public areas

  • Fulfill concierge duties including dinner, transportation and activity reservations on occasion. Provide useful information to guests about local services and activities

  • Maintain a high level of professional appearance, demeanor and ethics at all times

  • Handle confidential information, including guest records with a high degree of integrity

  • Participate in training classes as assigned by the manager

  • Comply with all resort policies, deliver a consistently high standard of customer service within the department and maintain a high level of professional appearance, demeanor and ethics at all times

Qualifications:

  • High School Diploma or equivalent - required

  • Bachelor's Degree or equivalent - preferred

  • Must be able to read, write, speak & comprehend English fluently - required

  • Must have a Valid Colorado Driver’s License - required

  • At least 1 year of guest service, hotel or hospitality experience - preferred

  • Must be able to stand/walk for long periods of time in excess of 2 hours without sitting - required

  • Must be proficient in Microsoft applications (Work, Excel and Outlook) - required

  • Must have strong communication and organization skills

  • Must be able to work in a team and be detail orientated

  • Must be able to work weekends and holidays, days, and evenings - required

  • Must be able to work a varied schedule depending on the property - required

  • Must be able to lift and carry 50lbs

  • 2 or more years of guest service experience - preferred

  • Knowledge of LMS property management system - preferred

  • In-person interview - preferred

  • Resume – preferred

  • Knowledge of Beaver Creek and Vail area activities, restaurants, mountain layout - preferred

What’s in it for you? Benefits include:

  • Free Ski passes for employees and dependents

  • Discount lift tickets for friends and family

  • Free ski lessons

  • Discounted lodging, food, gear and mountain shuttles

  • Discounted bike haul & golf

  • Medical, Dental, and Vision plans (full-time year – round positions)

  • 401(k) Retirement Plan

  • Excellent training and professional development

We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you . www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

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