Vail Resorts Shift Supervisor - Starbucks - Beaver Creek Resort in Beaver Creek, Colorado
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.
The Shift Supervisor is responsible for providing friendly service to guests while handling food and beverage purchases, accepting payment and making change quickly & efficiently. This job contributes to Starbucks success by providing legendary customer service to all customers. This job creates the Starbucks experience by providing customers with prompt service, quality beverages & products and maintaining a clean and comfortable store environment.
Must be friendly, outgoing, and self-motivated to learn the job quickly and perform the job requirements to our brand standards. Delivers legendary customer service to all guests by acting with a “customer comes first” attitude and connecting with the guest. Discovers and responds to the customers’ needs urgently and immediately. Contributes to the store’s comfortable and pleasurable environment by performing regular and thorough cleaning, stocking & organizational tasks as directed by your Manager; as well as being able to identify independently what tasks need to be completed and executing them in a timely and efficient manner.
The Starbucks Shift Supervisor responsibilities include, but are not limited to:
Overseeing day to day operations and training of staff.
Communicating professionally with guests and co-workers to resolve problems.
Greeting and helping guests.
Cashiering, stocking, clean up, trash removal, dish washing, and different projects as assigned by the manager.
Delegating employees by deploying them to their assigned roles for the day, managing shift breaks, and ensuring that all daily tasks are completed.
Assisting manager with daily and monthly inventories.
Sending daily orders to food and beverage warehouse.
Ensuring to prep all necessary beverage ingredients and par food for following shift.
Maintaining an organized, friendly, and efficient in-store environment.
Opening, counting and distributing of cash drawers, and safe.
Training and coaching employees.
Ensuring that all health code standards are being followed.
Ensuring all Starbucks Quality Assurance Standards are being followed.
Report to Starbucks and Vail Resort managers to ensure quality and consistency
High school diploma or equivalent - required
Fluent in English - required
Must have excellent verbal communication skills - required
Prior cash handling experience - required
Must be able to settle disputes with guest or staff with diplomacy and tact
Must be a team player - required
Must be able to lift and carry 35lbs – required
Must be able to stand for extended periods of time, up to 8 hours during a shift - required
Must be willing to work mornings, nights, weekends and holidays - required
End of season commitment - required
In person interview - preferred
Previous Supervisory experience – highly preferred
Prior food & beverage experience in a Starbucks or coffee shop – highly preferred
Must provide own certified slip resistant shoes prior to first day of work.
Strong communication skills with excellent guest interaction.
•Free Ski passes for employees and dependents
•Discount lift tickets for friends and family
•Free ski lessons
•Discounted lodging, food, gear and mountain shuttles
•Discounted bike haul & golf
•Medical, Dental, and Vision plans (full-time positions)
•401(k) Retirement Plan
•Excellent training and professional development
We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you . www.vailresortscareers.com
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
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