Vail Resorts Director of Rooms - The Village at Breckenridge in Breckenridge, Colorado
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company , and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.
The Director of Rooms at the Village at Breckenridge will coordinate the day to day rooms operations to maximize profitability while ensuring the utmost in guest service and satisfaction. This position will be responsible for ensuring the hotel is adhering to Vail Resorts brand standards, monitoring budgets and financial performance, supporting Sales and Marketing efforts and conducting frequent hotel inspections. The Director of Rooms will oversee the Front Desk, Night Audit, Concierge, Bell/Valet, Housekeeping, and Public Areas. This position will act as General Manager in their absence.
Job Responsibilities :
Provide daily oversight and support to operation managers and employees
Analyze systems and operational procedures and evaluate and implement new systems as required.
Responsible for daily monitoring of rooms inventory, rate and plan availability and preparing reports of room availability and revenue generated.
Plan, develop, implement and evaluate the level of guest service given to external customers by reviewing all guest surveys from Medallia, TripAdvisor, and any other guest feedback channels. Follow up/resolve as required.
Maintain product and service quality standards by conducting periodic inspections, investigating complaints and initiating corrective action
Develop and utilize operating and training manuals to foster professional development and cross-training
Develop monthly action plans to proactively correct departmental deficiencies
Detect signs of emergency situations and respond with proper and prompt action
Review all schedules, purchase requests, purchase orders, and coordinates efforts to follow budget, forecast, and staffing requirements
Represent Front Office and Housekeeping in the pre- and post- convention meetings and communicates needs to proper departments
Responsible for financial success of the rooms department including owning budgeting process, monthly forecasts, managing labor and expenses, and adjusting to changing levels of business
Responsible for the hiring, training and performance management of the rooms department
Conduct daily stand up meeting for hotel leaders, and ensure line up happens for AM and PM shift for bell and front desk
Integral member of the hotel leadership team
Adhere to and train on all VR brand standards to ensure passing score. Weekly self-audits.
Job Requirements :
Bachelor's degree with an emphasis in Hotel Management - preferred
Minimum of 5 years in the lodging industry
Minimum of 3 years of hotel management
Experience managing department financials - required
High level of professionalism and emotional inteligence - required
Experience with PeopleSoft - Preferred
If you’re hard working and feel exhilarated serving others, you’ll feel right at home in our authentic ski town and world-class mountain resort. As a community of adventurers and discoverers, we deliver an experience of a lifetime to every single guest that visits our mountain town. If you’re interested in moving mountains in your career, come work with us at Breckenridge where you’ll instantly feel at home. www.vailresortscareers.com
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
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