Vail Resorts Ski & Snowboard School Location Manager - Winter Seasonal - Breckenridge Ski Resort in Breckenridge, Colorado
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.
The Ski and Snowboard School Location Manager is responsible for leading the operation of either Adult or Children’s Programs at a specific base location. The scope of this role is large and varied and includes responsibilities of the daily, seasonal and yearly operational processes within the school. This is achieved through a disciplined focus on quality control, guest relations, sales generation, staff performance development, financial responsibility, communication, teamwork, administrative duties and self-development. All of these elements contributing in a significant way to the overall quality of the guest and employee experience at their location and School wide. This individual will be responsible for managing program issues relating to instructor pay, guest complaints, and system efficiency. He or she will manage growth and expense of programs, and will oversee daily instructor line-up. This position will work with the Director, General Manager, Training manager and Administrative Assistants to ensure all payroll, workers compensation, incident reports, staffing levels, training requirements, inventory levels, disciplinary procedures, hiring and separating procedures and all other administrative functions are managed efficiently and timely. This leadership position is integral to the success of the Ski & Snowboard School. Additional responsibilities include (but are not limited to):
Coach and counsel, motivate and develop supervisors, pros and support staff at their assigned location.
Complete supervisor performance appraisals.
Oversee maintenance of base areas, locker rooms and on hill facilities.
Implements and holds staff accountable to both Ski & Snowboard School & company policies and procedures.
Ensure supervisory staff is effectively controlling instructor and support team staffing levels in order to ensure the highest quality of guest service is provided.
Resolve guest complaints by utilizing guest service guidelines accommodating special requests when appropriate.
Communicate and work with other departments to create an environment of support and trust that will benefit staff and guests.
Responsible for overseeing and coordinating the maintenance of day to day supplies and program tools for inside and outside set up.
Adhere to and model the Company’s mission, vision and values.
High School diploma or equivalent
PSIA/AASI Level 2 certification or equivalent
Minimum of three years experience as an Ski & Snowboard School Instructor
Minimum of three years of supervisory experience
Must be able to work in inclement weather in a high alpine environment
Must have excellent guest service and communication skills
Must work well in a team
Able to communicate effectively (verbal and written) in English
Must be able to work flexible schedule including weekends, nights, weekdays, evenings, & holidays
PSIA/AASI Level 3 certification or equivalent
Children Specialist 2 certification or equivalent (Kids Manager)
Prior experience working with children (Kids Manager)
College degree in education
If you’re hard working and feel exhilarated serving others, you’ll feel right at home in our authentic ski town and world-class mountain resort. As a community of adventurers and discoverers, we deliver an experience of a lifetime to every single guest that visits our mountain town. If you’re interested in moving mountains in your career, come work with us at Breckenridge where you’ll instantly feel at home. www.vailresortscareers.com
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
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