Vail Resorts Spa & Fitness Front Desk Agent - Arrowhead Alpine Club - Part Time - Beaver Creek Resort in Edwards, Colorado

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Spa and Fitness Front Desk Agent - Arrowhead Alpine Club - Part Time, Summer Seasonal

The Front Desk Agents assist members and guests in all spa and fitness related areas in an efficient, courteous and professional manner, maintaining high standards of service and hospitality.This position requires immediate, efficient, and friendly customer service for members. Scheduling, confirming, and billing spa appointments, maintaining appearance of the Spa Boutique, maintaining cleanlines and appearance of fitness areas.

Responsibilities include:

  • Serves members efficiently, promptly, and courteously by giving the highest level of customer service

  • Greets members and guests.

  • Accurately schedules, confirms and bills spa treatments.

  • Consistently interacts professionally with members and guests.

  • Provides information on events, promotions, and special offers.

  • Actively promotes fitness classes, personal training, and spa treatments.

  • Documents and handles billing transactions for retail items, spa, and fitness services.

  • Solves member issues within your authority level. If unable to resolve, passes on to manager for further assistance.

  • Maintains the cleanliness and neatness of the retail, desk and fitness areas.

  • Arrives on time and in uniform for your shift.

  • Always holds a professional attitude when discussing the club and anything in relation to it.

  • Is consistent and proficient on all computer programs including JONAS (after provided training), Word, and Excel.

  • Thoroughly understands and follows proper opening and closing policies and procedures.

  • Uses proper telephone etiquette.

  • Works on special projects as assigned.

  • Performs general office work such as word processing, filing and data entry.

  • Accurately follows SOX policies when completing accounting reports.

  • Attends all mandatory staff meetings and trainings.

  • Complies with facility usage policies in training manual.

  • Performs other duties required by the manager on duty.

  • Knows all safety and emergency procedures and accident prevention policies and procedures.

Qualifications:

  • HS Diploma or Equivalent - required

  • Previous guest service experience - required

  • Must be willing to work weekends, holidays, early morning, and evening shifts - required

  • Must be able to read, write, speak, comprehend and understand English fluently - required

  • Ability to handle guest complaints and questions in a professional manner - required

  • Provide friendly customer service - required

  • Satisfactory background check - required

We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you . www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

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