Vail Resorts Guest Owner Relations Manager - Lakeland Village, South Lake Tahoe in Heavenly, California

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

  • Responsible for weekly inspections, coordination of repair or maintenance work and communication with homeowner when appropriate.

  • Responsible for including pre-arrival and post-departure inspections as well as coordination with Revenue and Reservation teams to maximize rental revenue and occupancy.   

  • Attend to monthly homeowner billing. Field and answer questions related to such billing as they arise. Work closely with engineering and housekeeping departments to assure billing is accurate and concise.

  • Oversee the Quality Assurance program – review and update standards and establish timeline for annual review of condominium quality, communication to owners, follow up and tracking of results.      

  • Compile condominium rental averages in an up to date and meaningful format to use in communications with current and prospective clients.     

  • Foster effective interdepartmental relationships with key internal stakeholders – Property Managers, Reservations, Housekeeping, Front Desk, and Administration. Collaborate with these internal team members to ensure customer satisfaction and strong client relationships.

  • Actively pursue rental management contracts from both non-rental owners as well as perspective buyers of units at the property. Build relationships with local realtors and intimately research and understand the offerings of the competition within the market.

Job Requirements:

  • High school diploma or equivalent - required, College Degree - preferred

  • Experience with Property Management applications such as SMS, PMS and LMS - preferred

  • A minimum of two years supervisory/management experience - required, Property management experience - preferred

  • Valid driver's license

  • Basic computer skills

  • Ability to communicate detailed information to guests and employees. English proficiency.

  • Experience with Property Management applications such as SMS, PMS and LMS - preferred

  • Strong Communication Skills

If you want to work for a different kind of ski resort, you’ve found your perfect match at Heavenly. With a massive mountain full of off-the-grid terrain and incredible views of Lake Tahoe, Heavenly is for those who want to go big and forge their own path. From on-mountain concerts to world-famous après ski parties and a one-of-a-kind DJ CAT, Heavenly exudes high-energy from first chair to last call. Come be a part of the team committed to delivering a refreshingly unique ski experience.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

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