Vail Resorts Property Manager: Level III - Lakeland Village, South Lake Tahoe - Year Round - Full Time in Heavenly, California

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Job Summary:

Heavenly Resort Property Management is a premier property management company in South Lake Tahoe, providing comprehensive management services for individual homeowners renting their units on a short-term basis. This Vacation Rental Manager (PM III) manages 80+ lakefront vacation condos within a few miles of the base of Heavenly Ski Resort. Property Manager will work closely with the front desk, housekeeping, and the maintenance staff to deliver Vail Resorts’ mission of Experience of a Lifetime to homeowners and guests. Success in this position is strong financial performance, well-maintained properties and satisfied homeowners and guests. No two days look the same in vacation rental management.

Duties include but are not limited to:

  • Building and maintaining relationships with homeowners to facilitate acquisition and retention of management agreements for vacation homes.

  • Providing exceptional service to rental guests, homeowners and homeowners' guests.

  • Interviewing, hiring, training and coaching on-property staff, both management and front line.

  • Manage rental properties including weekly inspections, coordination of repair or maintenance work and communication with homeowner when appropriate.

  • Manage rental inventory and reservation availability to best serve participating homeowners and rental revenue potential for the Heavenly Resorts Hospitality.

  • Work with Revenue Management to establish rental rates and terms throughout fluctuating business demands each year in an effort to maximize profits for both the rental program participant as well as Heavenly Resorts Hospitality.

  • Communicate between RMAC, rental program participants and property management on a variety topics including homecare, preventative maintenance, housekeeping and overall homeowner interests.

  • Conduct residence inspections on a regular basis, focusing on cleanliness, preventative maintenance and guest compliance with rental rules and regulations; maintain inspection documentation and communicate notable findings to property management and homeowner.

  • Complete annual unit surveys and provide feedback to property owners

  • Attend RMAC and HOA meetings

  • Manage homeowner communication including quarterly newsletters and annual surveys

  • Manage homeowner billing and rental income statements

  • Communicate and maintain compliance with Rental Program Brand Standards for each program participant to offer a consistent, high quality rental product for guests.

  • Manage Daily Operations of the Front desk, Housekeeping and Maintenance

  • Oversight of onsite Transportation and Security

  • Develop and maintain relationships with homeowners and Board of Directors of the HOA and RMAC.

  • Coordinate housekeeping and maintenance

  • Develop and implement new programs to ensure the highest quality of service to all homeowners, guests and employees.

  • Hiring, training, scheduling, and payroll oversight for all staff

  • Other duties as assigned

Qualifications:

  • High school diploma or equivalent -required

  • College degree -preferred

  • Minimum four years homeowner relations/prop mgmt experience -required

  • Minimum five years supervisory experience -required

  • LMS or other reservations software -preferred

  • Communicate professionally in English, both written and verbal, on the phone and in person -required

  • Must be personable and comfortable speaking with guests and employees -required

  • Must be able to work Indoor/ Outdoor as you are frequently inspecting Lakeland Village Properties -required

  • Sales experience/abilities helpful -preferred

  • In person interviews - highly preferred

  • Must be able to lift up to 50 lbs. -required

  • Must be able to stand and walk for up to 8 hours –required

  • Experience in and passion for service.

  • Ability to prioritize tasks to satisfy various stakeholders.

  • Maintenance experience or familiarity.

  • Exemplary verbal and written communication skills in English. Ability to read, comprehend and write complex correspondence and effectively communicate with guests and homeowners using diplomacy and tact required. Ability to communicate in Spanish a plus.

  • Proficient with Microsoft Office applications - Excel, Word, Outlook, Access.

  • Valid driver's license required.

  • Flexible schedule including weekends, nights and holidays

If you want to work for a different kind of ski resort, you’ve found your perfect match at Heavenly. With a massive mountain full of off-the-grid terrain and incredible views of Lake Tahoe, Heavenly is for those who want to go big and forge their own path. From on-mountain concerts to world-famous après ski parties and a one-of-a-kind DJ CAT, Heavenly exudes high-energy from first chair to last call. Come be a part of the team committed to delivering a refreshingly unique ski experience. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

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