Vail Resorts Assistant Executive Houskeeping Manager - Hyatt Place - Keystone Resort in Keystone, Colorado
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.
The Hyatt Place Keystone is an upscale select service hotel offering 103 guestrooms, an open food market with made-to-order meals and snacks available around the clock, free WiFi, and a well-equipped fitness center. We cater to the multitasking traveler with a 24/7 lifestyle, creating a modern, comfortable, seamless experience. Hyatt Place Keystone in the Rocky Mountains is steps away from the Mountain House base of Keystone Ski Resort, minutes away from the main River Run Village of Keystone Ski Resort and close proximity to the Keystone Conference Center.
This position is responsible for handling many of the operational duties of maintaining the Housekeeping Department. Customer service is a key responsibility, from guest arrival to departure, in accordance with company brand standards. This position is to plan, organize and monitor staff activities to ensure compliance with quality assurance standards and productivity as set by the department. This will require continuous visual inspection of guest rooms and public space areas. They will manage, motivate and provide ongoing training to the Housekeeping staff. They will work closely with the Hyatt Place management team.
Duties include, but are not limited to:
Supervision and ongoing training and accountability of Housekeepers, Inspectors, and Housepersons
Continuous visual inspections of Hotel rooms to ensure everything is clean and in working order
Investigate and resolve complaints, implement and maintain corrective actions and follow through on staff accountability
Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with OSHA regulations
Foster the departments safety culture through training, enforcing company guidelines and accountability
Provide staff, training, coaching and performance reviews for the housekeeping department
Payroll and ordering supplies
Assisting housekeepers and inspectors with cleaning as needed
Deliver quality services by holding staff accountable for cleaning to high standards and identifying and reporting maintenance issues and damages caused by rental guests.
Develop relationships and communicate effectively with all departments
Celebrate successes and publicly recognizes the contributions of team members
Basic computer skills (Word, Excel) - required
Payroll and Inventory experience - helpful
3+ years Housekeeping or hotel operations experience - required
3+ years supervisory or management experience - required
Bilingual (Spanish) - preferred
We’re looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service is the foundation of our Culture. Come join our team – where A Mountain of Possibilities awaits. www.vailresortscareers.com
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
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