Vail Resorts Lead - Afternoon Ticket Scanning - Winter Seasonal - Keystone Resort in Keystone, Colorado
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.
As a lead ticket scanner you will oversee employee breaks, resolve ticket and pass problems, and provide daily staff leadership for your assigned lift location. Qualified candidates will be required to provide professional communicated information to guests and staff.
Job responsibilities include, but are not limited to:
Resolve any and all ticket and season pass problems with the help of the ticket office.
Daily setup, teardown, and maintenance of base area lift mazes.
Monitor breaks and lunches of staff.
Professional and effective communication with guests and internal departments. Frequent contacts include Ticket Sales, Lift Operations, Keystone Security, Mountain Safety, and Ski Patrol.
Investigation of fraudulent season pass and lift ticket usage.
Maintain a calm and professional demeanor at all times in stressful situations.
Maintaining safe areas of operation.
Follow instructions given by manager and supervisor.
Work on a team environment.
Presenting yourself in a professional manner by adhering to company guidelines on grooming and attire.
Fluent in all aspects of English – required
Two (2) years guest service experience – required
Previous experience leading a team – strongly preferred
Prior ticket scanning experience – preferred
Willing to work outdoors in all alpine winter weather conditions – required
Able to lift 50 pounds.
Able to stand for the entire work shift.
Able to commit to entire season – required.
Learn more about:
Schedule: Five (5) set shifts per week. Shifts are seven (7) hours from 1pm – 8pm.
Employment dates: October 31 st 2018 – April 7 th , 2019.
Required Training: October 31 st , November 1 st , & November 3 rd
Perks: Employee Pass, dependent passes, ski and snowboard lessons, and discounts on lift tickets, food and beverage, retail, and rentals.
We’re looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service is the foundation of our Culture. Come join our team – where A Mountain of Possibilities awaits. www.vailresortscareers.com
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
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