Vail Resorts Team Lead - Product Sales & Services - Winter Seasonal - Keystone Resort in Keystone, Colorado

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

The Product Sales and Services (PSS) Team Lead is responsible for the overall guest service experience when dealing with both internal and external guests. World-class guest service focuses on quality control, increased sales generation through exceptional understanding of product offerings and scope of services throughout the resort. The Team Lead will manage daily operations and communications for a PSS location.

Responsibilities Include, (but are not limited to):

  • Supervise sales of season passes, lift access products, and activity passes.

  • Facilitate sales or redemption of travel agent, wholesale and advance purchase tickets, passes and activity passes and reservations.

  • Oversee guest information services, both in-person and over the phone.

  • Administer reservations for PSS products and/or on-mountain restaurants and activities.

  • Required ability to troubleshoot and solve problems arising from guest dissatisfaction.

  • Expand understanding of underlying computer/scanning systems and product functionality in order to efficiently answer questions and resolve issues.

  • Monitor and maintain sales facilities, equipment and accompanying signage.

  • Maintain appropriate office supplies including vault inventory and ensure tracked spending falls within expense budget.

  • Oversee all opening/closing and sales functions in a fiscally accurate and timely manner, additionally comply with and fully implement all regulations.

  • Manage administrative needs for the office, including but not limited to staff hiring and termination, employee documentation and payroll.

  • Responsible for training, supervising and developing staff, while upholding company policies and procedures.

  • Manage staff schedules based upon business volume and guest service levels.

  • Provide on-going job performance feedback and coaching to staff and complete mid-season and end-of-season performance appraisals.

  • Create a positive and professional work environment and assist with other duties as assigned.

Qualifications:

  • High School graduate or equivalent - required.

  • Fluent in all aspects of English - required.

  • Two years guest service experience - required.

  • Ability to communicate professionally - required.

  • Computer experience (Windows XP, Excel, Microsoft Word proficiency) - required.

  • One year cash handling experience - required.

  • Previous Product Sales & Services Supervisor-Required

  • Spanish speaking ability - preferred.

  • Resume required with application - required.

We’re looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service is the foundation of our Culture. Come join our team – where A Mountain of Possibilities awaits. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

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