Vail Resorts Rooms Division Supervisor - Flagg Ranch Company -Between Grand Teton and Yellowstone National Park in Moran, Wyoming
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company , and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.
Is Yellowstone on your agenda for 2018? Then consider working at Headwaters Lodge & Cabins at Flagg Ranch, conveniently located between Grand Teton and Yellowstone.
Are you pursuing a hospitality career path? Does ensuring the best vacation experience for guests excite you? Are you interested in working and living between two beautiful national parks? Are you looking for an Experience of a Lifetime ? If you answered, “Yes” to these questions, this position is great for you!
The Rooms Division Supervisor is a unique opportunity which caters to those seeking a career in hospitality industry. This position will split roles and time between the Front Desk and Housekeeping departments, functioning as the Front Desk Supervisor and Housekeeping Inspector. In a two week pay period this individual will have 5 shifts in each department. This is a seasonal hourly position. Our summer season typically runs from Mid- May through End of September.
As a Front Desk Supervisor the Rooms Supervisor’s responsibilities include, but are not limited to:
Handles guest objections (problem resolution)
Ensures the smooth operation of the Front Desk, assisting other departments when necessary and keeps the General Manager informed of hotel activities and problems, and works cooperatively with other Department Supervisors to ensure the operation is running smoothly
Assists in training of staff
Makes Room Assignments and maintains accuracy of current status
Suggests improvements in Front Office methods and service.
Greets all guests when possible, and ensures a special welcome for VIP and returning guests.
As a Housekeeping Inspector the Rooms Supervisor’s responsibilities include, but are not limited to:
Perform other duties as assigned by the Housekeeping manager, INCLUDING HOUSEKEEPING ATTENDANT WORK AS NEEDED to make sure check-outs are completed by 4:00pm
Follow all training and policies as required by personnel and EH&S office including blood borne pathogen training, proper lifting, golf cart safety, etc.
Receive information on room status and special requirements from the area supervisor
Assign sections, rooms and tasks to room attendants and house persons when necessary
Maintain communication with the front desk, advising room status throughout the day on a timely basis; advise maintenance department of maintenance problems
Work closely with personnel to promote open communications and ensure that standards are met and assignments completed, conducting room inspection to ensure that standards are met; follow up with room Attendants on deficiencies
Make recommendation to Housekeeping Manager on commendations, promotions and disciplinary action regarding employees reporting directly to them.In addition to the duties in each department the Rooms Supervisor will receive additional tasks to aid in their personal development and development within their hospitality career path:
Sales Training Development
Best practice development – communication between Housekeeping, Front Desk, and Maintenance
Guest Survey Analysis and corrective action planning
Weekly 1 on 1 with AGM and GM to focus on other areas of business (Balance Sheet, P&L, Guest Service, Interview, etc.)
The “must haves” for this position include:
Possess the ability to present self professionally in guest interaction
Proficient with computer systems
We prefer that you additionally have the following skills / experience, but it is not required:
Previous Front Desk and or Housekeeping experience
Previous supervisory experience
For more information about Flagg Ranch, please visit our website www.gtlc.com/lodges/headwaters-lodge-at-flagg-ranch
Capture the amazing opportunity to live and work in the Greater Yellowstone Ecosystem — Grand Teton National Park to the south and Yellowstone National Park just to the north. A perfect spot to return year after year and assure that our guests get the most out of the abundant wildlife, breathtaking views, hiking trails, fishing and much more. We are committed to environmental stewardship and sustainability through zero waste, energy and water conservation, green dining and retail, volunteerism, and education. Flagg Ranch Company offers an amazing place to live and work, as well as free staff housing. www.vailresortscareers.com at http://www.vailresortscareers.com/
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
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