Vail Resorts Executive Housekeeper, The Grand Summit Hotel a RockResort - Year Round - Park City Resort in Park City, Utah

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

The Executive Housekeeper is responsible for managing the daily operations of the housekeeping department to ensure the highest levels of cleanliness and guest satisfaction are maintained. This position will provide oversight of guest rooms and public areas, and management of all housekeeping activities including budget reviews, ordering supplies, scheduling, staffing, contract staff management, room inspections, as well as training, disciplining, and developing seasonal and year-round employees. Join our team today, and enjoy perks such as a Free Epic Pass for yourself & your dependents (currently includes full access to free summer activities, discounted employee golf rates, free gondola/chairlift rides, and more!), Medical, Dental, Vision, and 401-k, free leadership and career development classes, lodging, retail/rental, restaurant, and spa discounts, and so much more!

Job Responsibilities Include, but are not limited to:

  • Oversee the day to day housekeeping operations including daily opening procedures and issuing staff assignments.

  • Assist the Senior Executive Housekeeper and the Laundry Supervisor in overseeing Laundry Operations.

  • Evaluate guest satisfaction levels and monitor trends through guest survey and other means, with a focus on continuous improvement.

  • Operate within departmental budgets through effective stock and cost controls and well managed schedules.

  • Set departmental targets and objectives, work schedules, and ensure that company’s policies and procedures are implemented.

  • Conduct, direct, and participate in all departmental inventories; keep records of all inventories for future references.

  • Maintain good communication and work relationships within all departments in the hotel, and with external customers and suppliers.

  • Ensure staffing levels cover business demands.

  • Ensure regular staff meetings are conducted, post-meeting minutes generated, and follow-up items completed.

  • Manage staff performance issues in compliance with Vail Resorts policies and procedures.

  • Recruit, manage, train and develop the Housekeeping team; conduct ongoing trainings for existing and new staff.

  • Maintain good communication and relationships with units/rooms owners, and respond to their requests promptly and professionally.

  • Additional tasks as required.

Job Qualifications:

  • At least two years of Housekeeping management experience – required.

  • Must be detail-oriented.

  • Strong written and verbal communication skills – required.

  • Ability to communicate effectively within and outside Housekeeping department – required.

  • Ability to creatively problem-solve with guests, employees, and various other departments within the resort – required.

  • Must be able to manage multiple priorities in a fast-paced environment.

  • Bi-lingual Spanish speaking ability – preferred .

  • Ability to lift, push, pull up to 75 pounds on a regular basis – required.

  • HOA property experience – preferred .

  • Must have excellent organization and computer skills.

  • Must be able to work nights, weekends, and holidays as needed.

Becoming part of the Park City team means you’re joining one of the best ski brands in the world. The legendary Park City mountain and town are crafted from local charm and hospitality. And living and working in Park City brings its own benefits. From the hip and friendly ski-into-town cultural scene to the unrivaled Wasatch powder of America’s largest mountain resort, Park City has a pulse that’s as charming as it is rewarding. Join our team and come experience all that Park City has to offer.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

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