Vail Resorts Front Desk Agent, Grand Summit Hotel - FT & PT - Park City Resort in Park City, Utah

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Our Front Desk Agents play a vital role in our guests' time at our hotel and resort. Main duties involve checking guests into and out of The Grand Summit Hotel, and verifying billing information upon checkout. Remain in constant communication with other hotel staff so as to make all guests aware of private events, changes in restaurant, pool, or bar hours, to provide shuttle wait times, and accurate check-in times in accordance with Housekeeping schedules. In this role, you have the opportunity to leave an incredible impression on each and every guest, as you're usually the first and last face they see while at our resort! Join our team, and enjoy unbeatable perks such as a Free Epic Pass (includes full access to free summer activities, discounted golf rates, free chairlift & gondola rides, and more!), Medical, Dental, Vision, and 401-k offered to Year Round employees, retail, restaurant, hotel, and spa discounts, free leadership & development classes, career growth opportunities, and so much more!

Duties/Responsibilities:

  • Provide superior service to our customers (internal and external) at all times.

  • Check in guests at front desk, confirming and entering appropriate information by asking for an ID card and credit card.

  • Check guests out and ensure billing is correct.

  • Solicit guest comment cards at every opportunity.

  • Run various computer reports at the beginning and end of the shift (checklist, D2L, D2S, Guest Folio, etc.)

  • Take payments, post charges, enter amounts into computer, and balance accounts at end of shift.

  • Answer a variety of questions from guests, and handle routine problems, referring more unusual or difficult problems or complaints to supervisor or other appropriate staff members.

  • Relay guest maintenance requests through Maintenance Connection and follow up with guest after 20 minutes.

  • Relay guest housekeeping requests by calling the Housekeeping department and follow up with the guest after 20 minutes.

  • Answer the switchboard within 3 rings, and transfer calls to appropriate department or person.

  • Understand and be able to make over the phone and walk-in reservations.

  • Be knowledgeable about Owners and Owner Services program such as RCI and Space A reservations.

  • Maintain knowledge of daily activities in and around the hotel, resort and Park City area.

  • Handle emergencies that arise when on duty alone, notifying appropriate personnel.

  • Be knowledgeable about the Grand Summit, Silverado, Sundial, and DoubleTree hotel amenities and lay-out.

  • Assist in general maintenance and inventory of Front Office equipments and supplies and cleanliness of the Front Desk, PBX, and reception area.

  • Assist Bell and Valet when appropriate.

  • Perform other tasks as assigned by the Front Office Manager.

Qualifications:

  • High school diploma - required.

  • At least one year of relevant clerical experience - required.

  • Basic typing skills with computer data entry experience - preferred.

  • Basic reading, spelling, and math skills - required.

  • Ability to converse clearly and comfortably with many different types of people - required.

  • Ability to deal courteously and efficiently with customers and other company personnel - required.

  • Ability to learn a variety of information about the company’s lodging and recreational facilities, packages and services, as well as general information about the area - required.

  • Must be willing to work weekends, holidays and nights and graveyard shifts (as necessary) - required.

Becoming part of the Park City team means you’re joining one of the best ski brands in the world. The legendary Park City mountain and town are crafted from local charm and hospitality. And living and working in Park City brings its own benefits. From the hip and friendly ski-into-town cultural scene to the unrivaled Wasatch powder of America’s largest mountain resort, Park City has a pulse that’s as charming as it is rewarding. Join our team and come experience all that Park City has to offer. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

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