Vail Resorts Front Desk Agent, Lakeland Village - Heavenly Mountain Resort - Winter Seasonal in South Lake Tahoe, California
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.
The Front Desk Agent will maintain guest and homeowner satisfaction through excellent customer service. Responsible for daily operations of the front desk – including Check-Ins, Check-Outs, Settling Accounts & Guest Issue Resolution.
Other responsibilities include, but are not limited to:
Preserve quality of Homeowner and Guest experiences
Consistent and accurate communication with Housekeeping department
Pre-arrival and ongoing Guest contact/communication
Reporting and following up on all guest issues & maintenance requests
Respond to guest and owner inquiries via email & telephone
Book Lodging Reservations via telephone & email
Assist Management as need
Other duties as assigned
Fluent English - required
High School Diploma or Equivalent - required
Able to work weekends and holidays - required
Previous customer service experience - preferred
Must be a team player, enthusiastic, willing to learn, have great people skills - required
Must be organized and able to multi-task, be patient and well mannered - required
Microsoft Office, Xcel, Word and other Basic Office Skills - required
Must be able to multitask and work in a team atmosphere – required
Must be able to talk on the telephone for extended periods of time – required
If you want to work for a different kind of ski resort, you’ve found your perfect match at Heavenly. With a massive mountain full of off-the-grid terrain and incredible views of Lake Tahoe, Heavenly is for those who want to go big and forge their own path. From on-mountain concerts to world-famous après ski parties and a one-of-a-kind DJ CAT, Heavenly exudes high-energy from first chair to last call. Come be a part of the team committed to delivering a refreshingly unique ski experience. www.vailresortscareers.com
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
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