Vail Resorts Intermediate/Advanced Bootfitter - Cecil's Heavenly Sports - FT & PT - Heavenly Mountain Resort in South Lake Tahoe, California

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Job Summary: Bootfitters are responsible for fitting customers into the correct equipment to fit their needs.

Job responsibilities include (but are not limited to):

  • Responsible for assisting guests with boot selection, proper fit, stance, balancing, alignment and custom footbeds.

  • Describes and promotes products in line with customers' expressed needs

  • Places guests in properly fitting equipment for demo or purchase

  • Conducts inventory of demo equipment

  • Performs in-depth boot analysis and work

  • Demonstrates high level of product knowledge

  • Prior experience, skills and training are required to perform successfully at this level

  • May train new and existing associate positions

  • Complete accurate work order paperwork and prioritize work orders in an expedient manner

  • Serve as a knowledgeable resource to customers

  • Demonstrate a professional standard of customer service

  • Remain current on industry products and trends, and demonstrate knowledge of products

  • Protect company assets through loss prevention techniques

  • Adhere to safety procedures regarding use of tools and equipment

  • Ensure pricing is accurate and current including any and all promotions

  • Stays up to date on current trends and products

Qualifications:

  • Bootfitting experience – required

  • Previous retail sales and customer service experience - required

  • Strong customer service skills

  • Basic computer skills with the ability to learn the register

  • Maintain a working knowledge of products and trends within the industry

  • Previous snow sport industry experience - required

  • Ability to communicate fluently with co-workers and guests in accurate spoken and written

  • Maintain a working knowledge of products and trends within the ski and snowboard industry

  • English - required

  • Commitment to exceptional customer service

  • Ability to work a flexible schedule; including nights, holidays and weekends – required

Some of the benefits include:

  • Free ski pass to our world-class resorts

  • Retail and rental discounts at our stores

  • Excellent training and professional development

  • Employee Assistance Program (EAP)

  • Excellent training and professional development

Located in beautifulHeavenly Village in South Lake Tahoe, we have guests that drop in daily or stop in annually to revamp their gear. Our associates passionately provide unmatched customer service by being the experts in their field. There is reason we are ranked #1 ski shop of 2017 in South Lake Tahoe…that because we do what we love, and we love what we do. You can also take advantage of being part of the Vail Resorts family with employee perks, such as a free ski pass to our world-class resorts, discounted lodging, and more. Join our team today.

If you want to work for a different kind of ski resort, you’ve found your perfect match at Heavenly. With a massive mountain full of off-the-grid terrain and incredible views of Lake Tahoe, Heavenly is for those who want to go big and forge their own path. From on-mountain concerts to world-famous après ski parties and a one-of-a-kind DJ CAT, Heavenly exudes high-energy from first chair to last call. Come be a part of the team committed to delivering a refreshingly unique ski experience. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

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