Vail Resorts Transportation Dispatcher - Heavenly Mountain Resort in South Lake Tahoe, California
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.
The Transportation Dispatcher is responsible for the efficient operation of resort shuttle services, while ensuring that all drivers comply with DOT regulated hours of service and California state labor laws. The dispatcher is also responsible for the supervision of all drivers on duty and reporting any issues up line immediately. This position requires continually revising targets of operation and proactively adjusting the operation to meet volume based operating plan levels with assistance from the supervisor on duty. Provides drivers with break times in compliance with stated regulatory agencies, completes data entry for mileage and passenger counts daily, creates daily guest information sheets for drivers and completes next day assignment sheet. Effectively communicates via 2-way radio and is familiar with 10 codes. Answers all dispatch office phone calls in busy multi-tasking environment, troubleshoots and resolves guest issues, communicates road conditions and chaining requirements. Provides consistently excellent guest service every day.
Assign, verify, and log all driver breaks in accordance with CA State labor law and FMCSA requirements.
Answer dispatch phone for transportation department related questions and service inquiries.
Log vehicle mileage, fuel use, and passenger counts on a daily basis.
Help produce next day’s assignment sheet with supervisor team.
Adjust staffing levels to meet resort needs in conjunction with department supervisors and management.
Ensure department service standards are met at all times, notifying supervisors or managers immediately when foreseeable gaps exist, and recommend alternatives.
Aid in ensuring all incidents and injuries are reported up the chain of command immediately, with accurate information.
Additional duties as assignedRequirements:
Proficient in Microsoft Office
High School Diploma(or equivalent)
1 Year of CDL driving in South Lake Tahoe (prefered)
Previous experience with dispatch system
If you want to work for a different kind of ski resort, you’ve found your perfect match at Heavenly. With a massive mountain full of off-the-grid terrain and incredible views of Lake Tahoe, Heavenly is for those who want to go big and forge their own path. From on-mountain concerts to world-famous après ski parties and a one-of-a-kind DJ CAT, Heavenly exudes high-energy from first chair to last call. Come be a part of the team committed to delivering a refreshingly unique ski experience. www.vailresortscareers.com
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
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