Vail Resorts Assistant Manager, Transportation - Full Time - Year Round - Northstar California Resort in Truckee, California
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.
Works with Transportation Department Manager and Director of Base Area Operations & Village in oversight of all operational and administrative functions of transportation including but not limited to: on-demand services, fixed routes, employee shuttles, and charter bus services. Ensures compliance with all government, agency, and contract regulations/requirements as it pertains to the three passenger carrier operating permits. Researches and recommends new equipment and technology to increase efficiency, improve convenience and lower emissions. Participates in the booking of reservations for transportation services in and around the resort. Consults in the design of facilities, bus stops, roadways, parking and other systems.
Responsible for the hiring, training, performance management and development of Transportation staff while supporting department operations, company policies and procedures.
Execute the Transportation budget in conjunction with Department Manager and Sr. Manager of Resort Operations.
Maintain compliance with all U.S. Department of Transportation, State of California Public Utilities Commission, Federal Motor Carrier Safety Administration, and Nevada Transportation authority motor carrier regulations.
Develop and manage safety and training program.
Develop and manage a world class guest service program that supports and leads all Vail Resorts guest service initiatives.
Manage driver DQF's, Drug and alcohol screening program, all filings, reporting, renewals, and operating in compliance with all CPUC, NTA, FMCSA, and IRP regulatory standards.
Actively participate in Ski Resort Transportation best practices.
Give input to a multi-year vehicle roll out plan based on flexing business needs and compliance with all CARB regulations.
Actively grow and develop department bench strength, through delegating workloads at appropriate levels for individual growth, and utilize annual review performance management system to document successes and areas for improvement.
Oversee the completion of department accident and incident reporting, investigation, and related performance improvement planning.
Oversee the maintenance of facility and equipment to ensure safe and efficient work environment.
Inputs and oversees all time and labor entries for department.
Resolve all guest related issues that may arise with the highest regard to guest service.
Directly supervises up to four direct reports, and indirectly supervises up to 55 staff.
Other duties as assigned.
4 year degree, or 4 years of progressive experience in supervising/managing a passenger transit system.
Previous transportation, guest service, and training experience.
Valid CDL B/P or ability to obtain one within 30 days of hire.
Pre-employment drug screen.
Driving record that meets minimum safe driver standards.
Microsoft, Excel, Powerpoint, Email and internet proficiency.
Previous Guest service experience.
Must be 21 years of age.
Previous T&L management- preferred.
Public transportation experience- preferred
With diverse tree-lined mountain trails, a world-class terrain park and a vibrant village, Northstar is the perfect setting for families and snow sports enthusiasts alike. Nestled in the Sierra Nevada just 15 minutes from Lake Tahoe, 30 minutes from Reno and a few hours from Napa and San Francisco, it’s easy to explore everything Northern California has to offer. Join the Northstar team and learn why Truckee, CA has been voted one of the “Top 25 Ski Towns in the World.” www.vailresortscareers.com
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
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