Vail Resorts Starbucks General Manager - Northstar California Resort in Truckee, California
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.
The General Manager provides an entrepreneurial spirit & personality in the operation by bringing organizational skills, leadership and a warm friendly presence in the full-service restaurant. Responsible for the daily operation of a food and beverage outlet, including but not limited to planning, directing, and organizing staff. A crucial part of this position is to create new and retain existing clientele.
Additional responsibilities include (but are not limited to):
Responsible for interviewing, hiring and separating food service personnel.
Responsible for the accurate completion of daily reporting and cash drops.
Responsible for ordering and receiving product and completing monthly inventories in allotted time.
Ensures that all sanitation and safety policies are being enforced.
Monitors the preparation and presentation of all food and beverage served.
Monitors and maintains Starbucks promotional sets and retail products in a rubost display at all times.
Follow Starbucks training guidelines with all staff members at both the onboarding and on going developments stages of individual careers,
Maintains all cash and company assets in a secure manner.
Complete, verify and submit payroll accurately and on time.
Monitors all costs and maintains cost of sales, labor, operating and overhead expenses within budgeted guidelines.
Responsible for achieving guest service goals.
Maintain facilities and equipment in good condition.
Hires, motivates, evaluates, and directs staff to ensure adequate guidance and resources to accomplish established goals and objectives. Ensures that all employees receive the training, support, guidance, feedback, and resources necessary.
Directs staff in meeting quality standards and food handling and preparation, safety and sanitation.
Delegate responsibility, motivate, and lead to achieve goals and objectives.
Familiarity with state and federal environmental standards and OSHA regulations.
Understanding of corporate and resort specific policies and procedures.
Performs job performance evaluation by observing employees’ daily job performance.
Help with opening and closing procedures.
Maintain a friendly, team spirit with a focus on guest service.
Contribute to team effort by participating in Job Sharing, assuming responsibility for the cleanliness of the resort and safety of guests and employees; participating in safety meetings; accepting diverse assignments; maintain a positive and friendly attitude and demeanor in all internal and external interactions.
Responsible for providing quality guest experiences within resort operations.
Meet service level objectives and department goals as set forth by immediate supervisor.
Monitor guest feedback social media sites such as yelp, pinterest and trip advisor.
Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
Complete the Starbucks required Advanced Store TrainingRequirements:
5 years related experience and/or training; or equivalent combination of education and experience.
Ability to lift heavy objects, walk and stand for long periods of time, and to perform strenuous physical labor in inclement weather conditions.
Flexible working hours, including holidays and weekends.
With diverse tree-lined mountain trails, a world-class terrain park and a vibrant village, Northstar is the perfect setting for families and snow sports enthusiasts alike. Nestled in the Sierra Nevada just 15 minutes from Lake Tahoe, 30 minutes from Reno and a few hours from Napa and San Francisco, it’s easy to explore everything Northern California has to offer. Join the Northstar team and learn why Truckee, CA has been voted one of the “Top 25 Ski Towns in the World.” www.vailresortscareers.com
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
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