Vail Resorts Ticket Sales Agent - Summer Seasonal - PT - Northstar California Resort in Truckee, California

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company , re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Ticket / Product Sales Agent – FT & PT Summer Seasonal – Northstar California

The Ticket/Product Sales Agent is a part of the Product Sales & Service Department. This position is responsible for satisfying and exceeding guest expectations by delivering outstanding guest experiences. The Product Sales & Service Department is a high-volume sales department with a large amount of guest interaction.

This position can be located at any of the following locations:

  1. Tickets & Season Pass Office - This location primarily sells tickets, season passes, and summer activities. It is also the guest service and information center for Northstar. Candidates should have the ability to retain a significant amount of information.

Responsibilities include, but are not limited to:

  • Sell tickets, season passes, lessons, etc.

  • Deliver exceptional guest service to internal and external guests.

  • Provide accurate resort, village, and local information to the guest.

  • Display accurate cash handling skills, perform daily sales and close procedures while following company and departmental policies and procedures.

  • Communicate in a courteous and respectful manner to all internal and external guests.

  • Adhere to all departmental and company policies and procedures.

  • Assist in the resolution of all guest complaints; handle all guest concerns and suggestions.

  • Establish personal strengths and areas of focus through self-assessment and on-going training and feedback from the Northstar Management Team; participate in all departmental and resort training and development courses.

  • Actively work in all areas of Product Sales and Service and/or in any areas of the Northstar Resort.

  • Data entry.

  • Perform other duties as assigned.


  • Strong computer skills with a good understanding of Microsoft Windows

  • Strong communication skills; must be able to use proper English and grammar in speech and writing at all times

  • Ability to maintain composure under pressure

  • Able to work independently and demonstrate team spirit

  • Strong attention to detail

  • Must enjoy working with people of all ages

  • Ability to learn and speak intelligently about ALL of the resort products offered


Preferred Skills and Experience

  • Previous guest service experience preferred

  • High School Diploma or equivalent preferred

  • Prior experience with Resort POS software preferred; at minimum, a desire to learn and master the various modules and the products they contain

  • Prior cash handling experience preferred

Candidates will be placed in the appropriate position based upon their experience level.

Candidates will be placed in the appropriate location based upon desire, if location positions are not hired yet.

One of the finest year-round mountain resorts in North America, Northstar California is host to a base area village featuring unique shops and restaurants, a conference center, 9,000 square foot outdoor skating rink, on-site lodging, special events and more! A winter sport enthusiast's paradise, Northstar offers 97 ski trails spread across 3,170 acres, award-winning terrain parks and snow sports including alpine and Telemark skiing, snowboarding, cross-country skiing, snowshoeing and tubing. Summer activities include mountain biking, golfing, scenic lift rides for sightseeing and hiking, and fly-fishing!

With diverse tree-lined mountain trails, a world-class terrain park and a vibrant village, Northstar is the perfect setting for families and snow sports enthusiasts alike. Nestled in the Sierra Nevada just 15 minutes from Lake Tahoe, 30 minutes from Reno and a few hours from Napa and San Francisco, it’s easy to explore everything Northern California has to offer. Join the Northstar team and learn why Truckee, CA has been voted one of the “Top 25 Ski Towns in the World.”

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

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