Vail Resorts Concierge - Lodge at Vail - Vail, CO in Vail, Colorado

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Responsible for total guest satisfaction. Answers questions, gives directions and makes detailed reservations or recommendations for dining, entertainment attractions, events, airlines, car rental, etc. Maintains up-to-date listings of restaurants, activities, airline schedules, area maps, etc. Must be fully acquainted with local points of interests. Build relationships with internal and external stakeholders. Able to complete front desk functions.

Additional responsibilities include but are not limited to

  • Accurately assist guests with all requests in a timely manner. Provide exceptional guest service.

  • Complete daily checklist duties. Adhere to and enforce all Brand Standards.

  • Ensure proper billing including and not limited to Colorado Mountain Express and shipping charges.

  • Facilitate delivery and shipping of mail and packages for guests and owners.

  • Produce daily check-in newsletter and update picture frame and any other correspondence with pertinent information. Facilitate pre-arrival communication with guests and develop itineraries.

  • Assist the front desk, valet and bell staff when necessary.

  • Solve all guest issues in a effective and efficient manner.

  • Maintain up to date knowledge of local restaurants, events and activities. Use computer programs to record detailed itineraries and guest information.

  • Effectively communicate detailed information to guests and employees.

What’s in it for you? Benefits include:

  • Complete training and orientation

  • Free Ski passes for employees and dependents

  • Discount lift tickets for friends and family

  • Free ski lessons

  • Discounted lodging, food, gear and mountain shuttles

  • Discounted bike haul & golf

  • Medical, Dental, and Vision plans (full-time year – round positions)

  • 401(k) Retirement Plan

  • Excellent training and professional development

Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail – a place that’s Like Nothing on Earth. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

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