Vail Resorts Lead - Night Audit - The Arrabelle - Vail, CO in Vail, Colorado
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.
The night auditor is responsible for providing genuine and authentic guest service according to RockResort brand standards. The night auditor is also responsible for all closing reports for the hotel and the email distribution of such reports. The night auditor will complete all tasks each evening on the night auditor checklist and set the Arrabelle up for success for the following day. The night auditor is also responsible for solving all overnight guest issues to the satisfaction of the guest and to the hotels standards.
Responsibilites include but are not limited to:
Accurately process nightly closing reports through LMS, Infogenesis and universal desktop.
Complete Flash for hotel distribution.
Complete all parts of Night Audit checklist accurately and efficiently.
Answer phone calls politely and efficiently to meet and exceed all guest needs and requests.
Ensure accurate check-in and checkout processes according to RockResorts brand standard.
Creates accurate keys to guest rooms according to owner log and LMS reservations.
Complete all additional projects and tasks given by management.
Ability to sustain composure at all times and remain calm during difficult situations.
Complies with all Resort policies, procedures and standards of operation.
Accurately and timely route all communication during an emergency situation.
Act as the Manager on duty during the entire scheduled shift.
High School Diploma or Equivalent
Work experience in a guest service facet, hotel audit preferred. Accounting experience a plus
Microsoft Office, Property Management Systems (LMS preferred), General Computing
Ability to communicate in English effectively in both written and verbal mediums
Ability to speak multiple languages a plus, accounting experience
Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail – a place that’s Like Nothing on Earth. www.vailresortscareers.com
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
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