Vail Resorts Room Service / In Room Dining Server - The Arrabelle - Vail, CO in Vail, Colorado
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.
Summary of Job:
Responsible for ensuring that all Resort guests have the highest quality food and beverage in-room dining experience possible. Provides exceptional service levels in all interactions with owners, guests, co-workers and management. Sets the highest example of quality, efficiency and professionalism by adhering to the RockResorts brand standards. Oversees all In-Room Dining requests, the resort amenity program and in-room hospitality set up for under 10 people.
Essential job responsibilities include but are not limited to:
Ensures that the guest experience is pleasant in regard to telephone order taking, in-room presentation, quality of food & beverage products and efficiency in table/tray clean up by adhering to the departments brand standards.
Consistently adheres to the uniform standards and always looks clean, neat and professional.
Responsible for consistently providing exceptional telephone service skills and a professional, cheerful tone of voice.. Accurately takes in-room dining orders and offers food and beverage suggestions.3
Accurately inputs all orders into the point of sale system and communicates any special requests to the kitchen. Correctly settles all checks to the proper account. Handles all table/tray set up paying special attention to cleanliness and proper presentation/position of settings.
Ensures all orders are ready to be delivered within the time standards
Ensures all orders are correct and that all accompaniments are provided.
Calls guests/owners by name and remains professional and competent while setting up the in-room dining presentation according to the brand standards.
Pro-actively follows up on all in-room dining experiences by checking on the satisfaction of the owner/guest and offering to remove tables/trays within two hours of delivering the order. (Between 7:00 a.m. and 9:00 p.m. only.)
Responsible for doing and/or assigning floor sweeps every two hours to ensure the corridors and service elevator landings are free of room service tables, trays, dishes and amenities.
Responsible for maintain linen par including sorting and obtaining linen from linen room.
Prepares a par of amenities to spec and processes amenity requests accurately and in a timely manner.
Reads daily schedule of events, VIP list, BEOs/resumes to prepare for each shift and upcoming events.
Handles all small meeting/hospitality requests for under 10. Coordinates with the banquet department to ensure proper service is provided.
Responsible for the completion of all side work that is assigned by the captain/manager. Maintains a neat and clean department and leads the charge in the resorts commitment to environmental efforts and recycling.
Capable of working as a part of a cohesive team and by maintaining a positive, proactive attitude.
Completes all duties properly and in a timely manner. Seeks out additional responsibilities when work assigned is complete.
Maintains excellent communication between different departments in the resort as well as within the IRD department.
Practices safe work habits in all types of duties and with all equipment.
Oversees the compliance of state liquor laws and all health regulations.
Complies with all Resort policies, procedures and standards of operation.
Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail – a place that’s Like Nothing on Earth. www.vailresortscareers.com
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
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