Vail Resorts Bellman (Legends Hotel) - Whistler Blackcomb - Summer Seasonal in Canada
Reach Your Peak at Vail Resorts! You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join us, and re-imagine a mountain resort experience with us.
As part of the Front Desk team, the Bellman's main responsibility is welcoming guests, assisting with their luggage and responding to guest requests via the Front Desk. This role is the face of Lodging Ovations and contributes directly to the success of the Front Office team.
What you'll be doing:
Greeting and welcoming owners and guests; asking if the guest requires assistance with their luggage, ski equipment, bikes etc.
Ensure there are always 4 luggage carts in the lobby and that these are kept clean and polished
Making sure the lobby is tidy; cushions set correctly, newspapers on the coffee table, garbage bins are emptied
Store luggage for guests in the luggage room. Never leave a guest unattended in the luggage room, tell guests to keep passport/boarding passes in a backpack or wallet they always carry with them
Check your emails daily
Check the amount of arrivals and departures
Run the VIP arrivals report for the upcoming day and conduct a VIP inspection of the rooms
Request a list of the checkout rooms from the front desk (11:30am) and conduct room checks for express check-outs
Check the diary for the movies to be played in Evolution and Legend’s Media Rooms and put on movie for guests as appropriate
Create work orders for maintenance
Understand how to read a guest folio to be able to cover the Front Desk when required including making key cards for guests and answering the switchboard
Assist the Conference Services Coordinator in setting up, refreshing and pulling down in the Conference Room for every group booking
- Respond to guest requests via the Front Desk which includes but not limited to helping guests with in suite amenities, making deliveries to guest suites and housekeeping requests after hours
Demonstrate our core values: Safety First, Striving to be the best, and showing that we care
Always show up on time, in uniform, and adhere to the grooming policy!
Strives to exceed expectations in all facets of work.
What we need from you:
Previous Guest Service experience a must
Previous experience working in a hotel an asset
Excellent communication; fluent in English
Strong administrative and computer skills
High level of integrity and maturity; ability to work unsupervised
We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest.