Vail Resorts Guest Relations Opportunities - Whistler Blackcomb, FT & PT - Summer Seasonal in Canada
Start date: Immediate
End date: October, 2018
Term: Full Time (30-40 hours/week), Seasonal, Hourly
Seasonal positions can be differentiated from year round jobs as they have predefined start and end dates. These dates and hours may vary due to seasonal business fluctuations.
Whistler Blackcomb’s Mission Statement is “To create memories as the best mountain experience again and again.”
Love what you do! Because that’s what we’re all about. The Whistler Blackcomb staff is comprised of individuals who thrive in the outdoors, love the mountains, and are passionate about what they do. We look for applicants who share in this passion, whether you are looking for a seasonal job or wanting to build an exciting career, don’t miss the chance to work and play in BC’s winter wonderland. If you sound like our ideal applicant please apply online and show us what you’ve got. #wbworklove
Job Summary :
This position is a combination of indoor/outdoor employment. Shifts are either split between both positions daily, or are scheduled in one location for the full day.
A Guest Relations Host is expected to market the products, services, programs, benefits and qualities of both Whistler and Blackcomb Mountains to our guests. They will ensure accurate information and assist our guests making the best mountain experience possible. Hosts are encouraged to suggest ‘value add’ products and services for guests to maximize the guest’s experience while on the mountains. This position is located at pass pick up offices, or at ticket windows.
A Validation Host you are responsible for collecting data for our daily skier visit report and revenue via direct to lift products. Our validators are outgoing, happy, energetic and use their guest services skills to interact with our guests. They monitor and control the maze and RFID gates outdoor at the base of each lift and effectively deal with access control issues. The validator ensures every pass and ticket is valid for access to Whistler and Blackcomb. Must enjoy working outdoors in all weather conditions.
What you’ll be doing:
Give personalized service that promotes and sells mountain products and services that create an exceptional experience, inspiring our guests and staff to return again and again.
Reflect at all times Whistler Blackcomb’s commitment to first class service by being a high-profile ambassador of the Whistler Resort.
Provide accurate information to our guests as it pertains to all aspects of Whistler-Blackcomb Mountain operations and Whistler Resort.
Seek out accurate information when needed in order to answer all guests’ questions.
Handle all walk-in guest inquiries and complaints in a professional and competent manner, employing a win-win attitude.
Know and be up-to-date on all prices, programs, events and policies of Whistler-Blackcomb.
Pro-actively promote and sell all programs available on Whistler-Blackcomb Mountains offering guidance in the selection of programs appropriate to the needs of our guests.
Carry out all procedures required for pass scanning, and ticketing/season pass sales on a computerized sales and scanning systems.
Assist in meeting departmental and company objectives.
Handle, record and deposit all monies received and complete all cash out procedures required.
Responsible and accountable for all sales transactions completed (including discounts, complimentary products, Service recovery products issued and any returns/credits provided).
Foreign language speaking Guest Relations & Validation Hosts will assist guests whose first language is not English by providing interpreting services in all required situations.
Perform other duties as assigned by the supervisor or manager.
We are a company that works together and throughout the season you may be required to assist other departments as needed.
Complete all cash-out procedures and balance on a daily basis.
Keep Guest Relations, ticket office, Validation as well as surrounding areas, clean and tidy at all times.
Always show up on time, in uniform, and adhere to the grooming policy.
Be cheerful and courteous at all times with guests and staff.
Ensure that all guests and staff accessing Whistler Blackcomb lifts are in possession of a valid ticket or pass and that the person using the pass or ticket is correct.
Assist guests with ticket/pass problems, general inquiries or concerns.
Understand the proper use of validation equipment and its functions, including RFID gates.
Work outdoors for long periods of time in varying weather conditions.
Handle conflictive situations in a diplomatic manner.
Demonstrating our Core Values; Serve Others, Do Right, Drive Value, Do Good, Be Safe, Have Fun.
Previous customer service and sales experience.
Ability to multi-task and problem solve.
Can handle and find winning solutions within company policy to conflict resolution situations.
Mature, friendly and well-groomed.
Computer literacy and previous experience with computerized sales and reservations systems.
Minimum 30wpm typing.
Excellent knowledge of Whistler Blackcomb Mountains and/or Whistler Resort a valuable asset.
A positive team player.
Second language is an asset
Broad experience in all aspects of customer service.
Proof of clear criminal record check.
Enjoy working outdoors
We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest.