Vail Resorts Scanning Host - Whistler Blackcomb - Part Time - Winter Seasonal in Canada

Start Date: November 2018

Position Status: Part Time (16-29 hours/week), Seasonal, Hourly

Whistler Blackcomb’s Mission Statement is “Experience of a Lifetime”

Love what you do! Because that’s what we’re all about. The Whistler Blackcomb staff is comprised of individuals who thrive in the outdoors, love the mountains, and are passionate about what they do. We look for applicants who share in this passion, whether you are looking for a seasonal job or wanting to build an exciting career, don’t miss the chance to work and play in BC’s winter wonderland. If you sound like our ideal applicant please apply online and show us what you’ve got. #wbworklove

Job Summary:

A Guest Services Validation host is responsible for collecting data for our daily skier visit report and revenue via direct to lift products. Our validators are outgoing, happy, energetic and use their guest services skills to interact with our guests. They monitor and control the maze and RFID gates at the base of each lift and effectively deal with access control issues. The validator ensures every pass and ticket is valid for access to Whistler and Blackcomb. Must enjoy working outdoors in all weather conditions.

Duties:

  • Continually strive to exceed our Guest’s expectations and create memories for guests and staff as the best mountain experience again and again

  • Be cheerful and courteous at all times with guests and staff.

  • Ensure that all guests and staff accessing Whistler Blackcomb lifts are in possession of a valid ticket or pass and that the person using the pass or ticket is correct.

  • Assist guests with ticket/pass problems, general inquiries or concerns.

  • Understand the proper use of validation equipment and its functions, including RFID gates.

  • Knowledgeable and up to date on access options, mountain events and special programs.

  • Work outdoors for long periods of time in varying weather conditions.

  • Carry out location preparation including daily clean up, maze gates and ski/snowboard rack set up.

  • Assist guests’ with any problems or concerns.

  • Provide information regarding lift status, weather conditions and location of mountain facilities and trails.

  • Handle conflictive situations in a diplomatic manner.

Qualifications:

  • Demonstrate our core values: Serve Others, Do Right, Drive Value, Do Good, Be Safe, Have Fun.

  • Friendly, animated and well groomed.

  • Enjoy interacting with our guests throughout the day.

  • Assist our guests with information.

  • Team player.

  • Ability to deal with large groups of people on a continual basis.

  • Proven problem solving skills.

  • Previous experience in a guest service role.

  • Even tempered personality.

  • Physically fit, able to lift and move both maze gates and ski/snowboard racks.

  • Enjoy working outdoors

  • Required to complete a satisfactory criminal record check

We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Explore Employment Opportunities with Whistler Blackcomb! ( www.vailresortscareers.com/whistlerblackcomb ).

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

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