Vail Resorts Snow School Sales Sr Host - Whistler Blackcomb - Winter Seasonal in Canada

Whistler Blackcomb’s Mission Statement is “Experience of a Lifetime”

Love what you do! Because that’s what we’re all about. The Whistler Blackcomb staff is comprised of individuals who thrive in the outdoors, love the mountains, and are passionate about what they do. We look for applicants who share in this passion, whether you are looking for a seasonal job or wanting to build an exciting career, don’t miss the chance to work and play in BC’s winter wonderland. If you sound like our ideal applicant please apply online and show us what you’ve got. #wbworklove

What you’ll be doing:

  • To continually strive to exceed our Guest’s expectations and to create memories for guests and staff as the best mountain experience again and again.

  • To ensure a smooth operation of the Snow School Sales locations and procedures.

  • To communicate to the Supervisor on all aspects of the operation.

  • Be knowledgeable and up-to-date with all programs, systems, policies and procedures.

  • To liaise with the Snow School, Rentals and Guest Service departments to ensure a smooth operation.

  • Provide on-the-job training for new staff as well as outlining new procedures for returning staff.

  • Oversee all of the duties required of the Snow School Sales Hosts and provide leadership, motivation, and feedback with regards to their performance.

  • To assist with the daily staffing schedule and daily payroll.

  • To ensure all opening and closing procedures are carried out.

  • Organize daily breaks and lunch schedules for all hosts.

  • Adjusting staffing levels as required based on business volumes and ensures no unauthorized overtime is accumulated.

  • Handle absenteeism by rescheduling and coordinating staff to cover shifts.

  • Assist and audit all cash-outs.

  • Monitor all office equipment and ensure any necessary repairs are carried out in a timely manner.

  • To provide feedback and assistance to the Sales Supervisor in preparing seasonal employee reviews.

  • To maintain a complete list of pass over notes and tasks to be completed for the Supervisor and next senior host on duty.

  • To perform all duties of a Snow School Sales Host.

  • During busy periods will be required to assist Guest Services with processing tickets, passes and cards for guests.

  • To perform other duties, as assigned by the Sales Supervisor or Managers.

  • Demonstrate our core values: Serve Others, Do Right, Drive Value, Do Good, Be Safe and Have fun.

Qualifications

  • Excellent communication, organizational and motivational skills

  • Excellent knowledge of Whistler/Blackcomb an asset

  • Broad experience in various aspects of guest service/sales

  • Strong computer skills

  • Minimum typing 30wpm

  • Previous supervisory experience is an asset

  • Cash-out reconciling experience

  • Mature, friendly and well-groomed

  • Required to complete a satisfactory criminal record check

We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Explore Employment Opportunities with Whistler Blackcomb! ( www.vailresortscareers.com/whistlerblackcomb ).

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

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